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Grand Hôtel Thalasso & Spa

Legal Notice

Definitions

Client: all professionals or individuals entitled as per Articles 1123 et seq. of the Civil Code, or legal entities, who visit the Site that is the subject of these general conditions.
Benefits and Services: https://grandhotelluz.tailormaag.com/en places at Clients' disposal:
Content: All elements comprising the information presented on the Site, particularly texts – images – videos.
Client information: Hereafter referred to as "Information" corresponding to all the personal data which may be held by https://grandhotelluz.tailormaag.com/en to manage your account and the customer relationship, and for purposes of analyses and statistics.
User: Internet user logging in and using the above-named website.
Personal information: "Information, in whatever form, directly or otherwise, allowing for identification of the individuals to whom they apply" (Article 4 of Law N° 78-17 dated January 6, 1978).
The meanings of the terms "data of a personal nature", "person concerned", "subcontractor" and "sensitive data" are defined by the "Règlement Général sur la Protection des Données (RGPD: n° 2016-679)" ie. General Rules pertaining to Data Protection N° 2016-679.

1. Presentation of the website.

In accordance with Article 6 of Law N° 2004-575 dated June 21, 2004, aiming for confidence in the digital economy, users of the https://grandhotelluz.tailormaag.com/en website are hereby given the identity of the various participants in its production and follow-up:
Owner: SARL Mr & Mrs Media. Capital 1,500 €. VAT N°: FR 48 509361465 – 35 Avenue Victor Hugo, 75116 Paris.
Publication Manager: Mr & Mrs Media Sarl – 0140670834. The publication manager is an individual or legal entity.

Webmaster: Laurent Guyard – lguyard@gmail.com
Host: 1and1 – 7 Place de la Gare, 57200 Sarreguemines - 0970 808 911.

Data protection controller: Mr & Mrs Media Sarl – contact@mrandmrsmedia.com
These legal notices are based on the model proposed by the free generator of legal notices for websites.

2. General Terms of Use for the website and services proposed.

A website consists of an intellectual production protected by the provisions of the Intellectual Property Code and applicable International Regulations. Clients may in no way re-use, transfer or exploit for their own account all or part of the elements or work produced on the site.
Use of the https://grandhotelluz.tailormaag.com/en website implies full and total acceptance of the General Terms of Use described hereafter. These terms of use may be modified or completed at any time: users of the https://grandhotelluz.tailormaag.com/en website are therefore invited consult them on a regular basis.
This website can normally be accessed by users at all times. An interruption for technical maintenance may, however, be decided by https://grandhotelluz.tailormaag.com/en, which will then endeavour to inform users in advance of the dates and times of such operations. The https://grandhotelluz.tailormaag.com/en site is regularly updated by https://grandhotelluz.tailormaag.com/en. The legal notices may also be modified at any time: they nevertheless apply to the user who is invited to refer to them as often as possible in order to keep up with them.

3. Description of the services provided.

The aim of the https://grandhotelluz.tailormaag.com/en website is to provide information on all of the company's activities. https://grandhotelluz.tailormaag.com/en endeavors to provide information that is as precise as possible on the https://grandhotelluz.tailormaag.com/en site. It cannot, however, be held responsible for omissions, inaccuracies, or discrepancies in its updating, whether caused by itself or third-party partners providing it with such information.
All information provided on the https://grandhotelluz.tailormaag.com/en site is given by way of indication and is subject to modification. Furthermore, information on the https://grandhotelluz.tailormaag.com/en site is not exhaustive. It is provided subject to modifications that may have been added since it was published online.

4. Contractual limitations on technical data.

The site uses JavaScript technology. The website cannot be held responsible for damage to equipment linked to use of the site. Furthermore, the user agrees to access the site using recent virus-free equipment with an up-dated last-generation browser. The https://grandhotelluz.tailormaag.com/en website is hosted by a service-supplier within the European Union, in conformity with the provisions of the "Règlement Général sur la Protection des Données (RGPD: n° 2016-679)", ie. General Rules pertaining to Data Protection N° 2016-679.
The aim is to provide a service ensuring the highest level of accessibility. The host ensures continuous service 24 hours a day, all year round. The host nevertheless reserves the possibility of interrupting its hosting service for periods as short as possible, in particular for the purposes of maintenance, enhancement of its infrastructures, in the case of failure of its infrastructures, or if the Benefits and Prestations generate traffic deemed as abnormal.
Neither https://grandhotelluz.tailormaag.com/en nor the host can be held responsible in the event of malfunctioning of the Internet, telephone lines, computer or telephone equipment, notably linked to network congestion preventing access to the server.

5. Intellectual property and plagiarism.

https://grandhotelluz.tailormaag.com/en owns the intellectual property rights and holds rights of use on all the elements accessible on the web site, specifically texts, images, graphics, logos, videos, icons and sound. All reproduction, representation, modification, publication, adaptation in part or whole of elements on the site, whatever the means or procedure used, is prohibited, unless prior written authorization has been obtained from https://grandhotelluz.tailormaag.com/en.
Any unauthorized exploitation of the site, or of any of the elements it contains, will be considered as plagiarism, and prosecuted in accordance with the provisions laid down by Articles L.335-2 et seq. of the Intellectual Property Code.

6. Limitation of liability.

https://grandhotelluz.tailormaag.com/en operates as the editor of the website. https://grandhotelluz.tailormaag.com/en is responsible for the quality and accuracy of the Content it publishes.
https://grandhotelluz.tailormaag.com/en cannot be held responsible for direct or indirect damage caused to the user's equipment while accessing the https://grandhotelluz.tailormaag.com/en website or resulting either from the use of equipment not meeting the specifications indicated in Point 4, or from the appearance of a bug or incompatibility.
https://grandhotelluz.tailormaag.com/en cannot be held responsible for indirect damages (such as loss of business or loss of opportunity) consequent to use of the https://grandhotelluz.tailormaag.com/en website. User interfaces (possibility of asking questions in the contact field) are at users' disposal. https://grandhotelluz.tailormaag.com/en reserves the right to delete any content posted in this space, without prior notice, which would contravene legislation applicable in France, especially provisions relating to data protection. If necessary, https://grandhotelluz.tailormaag.com/en also reserves the possibility of invoking the user's civil and/or criminal responsibility, particularly in the case of messages of a racist, offensive, defamatory or pornographic nature, whatever the support used (text, photograph …).

7. Personal data management.

The Client is hereby informed about regulations concerning marketing communication, the Law of June 21, 2014 on confidence in the Digital Economy, the "Loi Informatique et Liberté", ie. Data Protection and Individual Liberties, of August 6, 2004, and the "Règlement Général sur la Protection des Données" (RGPD: n° 2016-679), ie. General Rules pertaining to Data Protection N° 2016-679.

7.1 Responsibility for collecting personal data.

For Personal Data collected in order to create the User's personal account and enable his/her use of the Site, the entity responsible for Personal Data processing is: Mr & Mrs Media. https://grandhotelluz.tailormaag.com/en is represented by its legal representative, Georges Chemla.
As the entity responsible for processing the data it collects, https://grandhotelluz.tailormaag.com/en hereby undertakes to respect the framework of legal provisions in force. In particular, it is responsible to the Client for determining the purposes of its data processing, providing its prospects and clients, once their consent has been obtained, with full information regarding the processing of their personal data, and maintaining a record of processing operations conforming to reality. Each time https://grandhotelluz.tailormaag.com/en processes Personal Data, https://grandhotelluz.tailormaag.com/en will take all reasonable measures to ensure itself of the accuracy and relevance of said Personal Data with regard to the purposes for which it is being processed by https://grandhotelluz.tailormaag.com/en.

7.2 Purposes of the data collected. 
https://grandhotelluz.tailormaag.com/en may process all or part of the data:

  • to enable navigation on the Site, and management and traceability of the services and benefits ordered by the user: data regarding connexion to, and use of the Site, invoicing, record of orders etc.
  • to prevent and fight against computer fraud (spam, hacking…): computer equipment used for navigation, IP address, password (hashed)
  • to improve navigation on the Site: data for connexion and use
  • to conduct optional satisfaction surveys on https://grandhotelluz.tailormaag.com/en: e-mail address 
  • to conduct communication campaigns (sms, e-mail): telephone number, e-mail address

https://grandhotelluz.tailormaag.com/en does not commercialize your personal data, which is thus solely used by necessity or for analysis and statistical purposes.

7.3 Right of access, rectification and opposition.

In compliance with European regulations in force, Users of https://grandhotelluz.tailormaag.com/en dispose of the following rights:
rights of access (Article 15 RGPD) and rectification (Article 16 RGPD), updating, completion of User rights, right to lock or delete Users' data of a personal kind (Article 17 RGPD) when it is inaccurate, incomplete, equivocal, expired, or whose collection, use, communication or conservation is prohibited

  • right to withdraw consent at any time (Article 13-2c RGPD)
  • right to limitation of the processing of User data (Article 18 RGPD)
  • right of opposition to the processing of User data (Article 21 RGPD)
  • right to the transfer of data provided by Users when such data is the subject of automated processing based on their consent or a contract (Article 20 RGPD)
  • right to define the destiny of Users' data following their death, and to choose to whom https://grandhotelluz.tailormaag.com/en should communicate (or not) their data, a third party they will have designated beforehand.

As soon as https://grandhotelluz.tailormaag.com/en learns of a User's death, and in the absence of instructions on his/her part, https://grandhotelluz.tailormaag.com/en hereby undertakes to destroy his/her data, unless its conservation proves to be necessary for use as evidence or to comply with a legal obligation.
If the User wishes to know how https://grandhotelluz.tailormaag.com/en uses his/her Personal Data, ask to rectify them or oppose their processing, said User can contact https://grandhotelluz.tailormaag.com/en by writing to the following address:
Mr & Mrs Media – DPO, Mr & Mrs Media Sarl
35, Avenue Victor Hugo, 75116 Paris.

In this event, the User must indicate the Personal Data he/ she wishes https://grandhotelluz.tailormaag.com/en to correct, update or delete, identifying himself or herself precisely with proof of identity (copy of an identity card or passport).
Requests for deletion of Personal Data are subject to obligations imposed by law on https://grandhotelluz.tailormaag.com/en, particularly in the case of conservation or archiving of documents. Finally, Users of https://grandhotelluz.tailormaag.com/en may file a complaint with supervisory authorities, notably the CNIL (https://www.cnil.fr/fr/plaintes).

7.4 Non-communication of personal data.

https://grandhotelluz.tailormaag.com/en will refrain from processing, hosting or transferring Information collected on its Clients to countries outside the European Union or recognized as "unsuitable" by the European Commission without informing the Client beforehand. Even so, https://grandhotelluz.tailormaag.com/en remains free to choose its technical and commercial subcontractors, on condition that they provide  sufficient guarantees with regard to the requirements of the "Règlement Général sur la Protection des Données (RGPD : n° 2016-679)".
https://grandhotelluz.tailormaag.com/en hereby undertakes to take all precautions necessary in order to preserve the security of the Information, and especially to ensure that it is not communicated to unauthorized persons. However, if an incident involving the integrity or confidential nature of Client Information is brought to the attention of https://grandhotelluz.tailormaag.com/en, it must inform the Client as quickly as possible and explain the corrective measures taken. Furthermore, https://grandhotelluz.tailormaag.com/en does not collect any "sensitive data".
The User's Personal Data may be processed by subsidiaries of https://grandhotelluz.tailormaag.com/en and subcontractors (service-suppliers) solely in order to achieve the purposes of this policy.
Within the scope of their respective functions and for the purposes stated above, the main persons likely to have access to the data of Users of  https://grandhotelluz.tailormaag.com/en are mostly agents of our customer service.

7.5 Types of data collected. 

Concerning users of an https://grandhotelluz.tailormaag.com/en Site, we collect the following data which is essential to operate the service, and will be retained for a maximum period of 36 months following expiry of the contractual relationship:
Surname, first name, postal address, e-mail, telephone number.
https://grandhotelluz.tailormaag.com/en also collects information enabling it to improve the user's experience and propose contextual advice: Cookies.
This data is retained for a maximum period of 36 months following expiry of the contractual relationship.

8. Notification of incidents.

Whatever the efforts made, no method of transmission via the Internet and no method of electronic storage is completely safe. We therefore cannot guarantee absolute security. If a breach of security comes to our attention, we will warn the users concerned so that they can take the appropriate steps. Our procedures for notification of an incident take our legal obligations into account, whether at national or European level. We hereby undertake to provide our clients with full information on all matters regarding their account's security, and to provide them with all the information necessary to help them respect their own regulatory obligations in the field of reporting.
No personal information about a user of the https://grandhotelluz.tailormaag.com/en website is either published without said user being aware of it, nor exchanged, transferred, disclosed, or sold on any support to third parties. Only the hypothesis of a takeover of https://grandhotelluz.tailormaag.com/en and its rights would allow for transmission of said information to the possible buyer, who would in turn be bound by the same obligations of the https://grandhotelluz.tailormaag.com/en site to the user, regarding conservation and modification of data.

Security
To ensure the security and confidentiality of Personal Data and Personal Health Data, https://grandhotelluz.tailormaag.com/en uses networks protected by standard devices such as firewalls, pseudonyms, encryption, and passwords.
When processing Personal Data, https://grandhotelluz.tailormaag.com/en takes all reasonable measures aiming to protect it from any loss, improper use, unauthorized access, disclosure, alteration, or destruction.

9. Internet hyperlinks, "cookies" and “tags”

The https://grandhotelluz.tailormaag.com/en website contains a certain number of hyperlinks to other sites, set in place with the authorization of https://grandhotelluz.tailormaag.com/en. However, https://grandhotelluz.tailormaag.com/en has no possibility of verifying the content of websites thus visited, and therefore assumes no liability in this respect.
Unless you decide to disactivate these cookies, you are agreeing that the site may use them. At any time, you can disactivate these cookies and this, free of charge, via disactivation possibilities offered to you and described here below, while realizing that this may reduce or prevent accessibility to all or part of the Services proposed by the site.

9.1. COOKIES

A "cookie" is a small data file sent to the User's browser and recorded in the User's terminal (eg: computer, smartphone), (referred to hereinafter as "Cookies"). The file includes information such as the User's domain name, the User's Internet service provider, the User's operating system, together with the date and time of access. In no way do Cookies risk damaging the User's terminal.
https://grandhotelluz.tailormaag.com/en may process the User's information regarding his/her visit to the Site, such as the pages consulted, the searches carried out. This information enables https://grandhotelluz.tailormaag.com/en to improve the Site's content, the User's browsing.
Cookies facilitate browsing and/or the provision of services proposed by the Site; the User can configure his/her browser so that it enables him/her to decide whether he/she wishes or not to accept that Cookies are recorded in the terminal or, to the contrary, that they be rejected, either systematically, or depending on their sender. The User can also configure his/her browsing software so that acceptance or refusal of Cookies is proposed selectively before a Cookie can be recorded in the terminal. https://grandhotelluz.tailormaag.com/en informs the User that, in this case, it is possible that the functions of his/her browsing software may not all be available.
If the User refuses recording of Cookies in his/her terminal or browser, or if the User deletes those already recorded, the User is hereby informed that his/her browsing and experience on the Site may be limited. This could also be the case when https://grandhotelluz.tailormaag.com/en or one of its service-suppliers cannot recognize, for the purpose of technical compatibility, the type of browser used by the terminal, the language and display settings, or the country from which the terminal seems to be connected to the Internet.
In such cases, https://grandhotelluz.tailormaag.com/en rejects any responsibility for consequences related to impaired functioning of the Site and any services proposed by https://grandhotelluz.tailormaag.com/en, resulting (i) from the User's refusal of Cookies (ii) from it being impossible for https://grandhotelluz.tailormaag.com/en to record or consult the Cookies necessary for their functioning, due to the User's decision. For management of Cookies and the User's choices, configuration of each browser is different. It is described in the browser's Help menu, indicating how the User can modify his/her requirements with regard to Cookies.
At any given time, the User can choose to express and modify his/her requirements with regard to Cookies. Furthermore, https://grandhotelluz.tailormaag.com/en can call upon the services of external service-suppliers to help the User to obtain and apply the information contained in this section.
Finally, by clicking on icons dedicated to the Twitter, Facebook, Linkedin and Google Plus social networks on the https://grandhotelluz.tailormaag.com/en website or its mobile app, and if the User has agreed to the placing of cookies by pursuing his/her browsing on the website or mobile app of https://grandhotelluz.tailormaag.com/en, Twitter, Facebook, Linkedin and Google Plus can also place cookies on your terminals (computer, tablet, mobile phone).
These types of cookies are only placed on your terminals on condition that you have agreed by continuing your browsing on the https://grandhotelluz.tailormaag.com/en website or mobile app. Nevertheless, at any time, the User can withdraw his/her consent for https://grandhotelluz.tailormaag.com/en to place this type of cookie.

9.2. INTERNET "TAGS"

https://grandhotelluz.tailormaag.com/en may occasionally use "tags" (also called "action trackers", 1-pixel GIFs, transparent GIFs, invisible GIFs and 1+1 GIFs) and deploy them via a partner specializing in Web analysis, who may be located (and therefore storing the corresponding data, including the User's IP address) in a foreign country.
These tags are placed in both on-line advertisements enabling surfers to access the Site, and on its various pages.
This technology enables https://grandhotelluz.tailormaag.com/en to evaluate visitors' responses to the Site and the effectiveness of its actions (for example, the number of times a page has been opened, and the information consulted), as well as the User's use of this Site.
Thanks to these tags, the external service-supplier could gather information on visitors to the Site, and other websites, compile reports on the Site's activity for the attention of https://grandhotelluz.tailormaag.com/en, and provide other services relating to its use and that of the Internet.

10. Applicable law and jurisdiction.

All disputes relating to the use of the https://grandhotelluz.tailormaag.com/en site is covered by French law. Except in cases where the law does not allow it, it falls exclusively under the jurisdiction of the appropriate courts in Paris.